If you've been affected by wildfires in your community, we're here to help.

Insurance Questions?

The Insurance Bureau of Canada’s wildfire season guide answers several questions related to insurance coverages, the claims process, remediation and more.

If you have questions that are not answered in the guide, please do not hesitate to contact your advisor.

Report a Claim

Call our  24-hour claims service line at 1-800-670-1877. Our dedicated claims service team are ready to support you through the entire process.

Evacuation Alerts and Orders

Visit the EmergencyInfoBC website or follow them for current updates from the districts or communities with evacuation orders or alerts.

If you are under an evacuation alert:

  • Be ready to leave on a moment’s notice. Gather your grab-and-go bags, emergency plan, copies of important documents and cherished mementos. Have them at the front door or already packed in your vehicle.
  • Ensure your vehicle has fuel. The tank should always be at least half-full.
  • Move patio furniture, cushions and door mats indoors.
  • Take down flammable curtains and window treatments.
  • Connect garden hoses and fill large containers with water, such as pools, hot tubs and garbage cans. This can assist firefighters and help slow advancing flames.
  • Ensure your house number is visible. This will help firefighters locate your home quickly. 
  • Disconnect automatic garage door openers so doors can be opened by hand if you lose power.

If you are under an evacuation order:

You must leave immediately. On your way out, close doors and windows and turn on both interior and exterior lights so your home  is visible to firefighters in heavy smoke. Follow all directions from officials and evacuate using the route(s) they've identified.


If you have property or live in areas prone to wildfires, it is important to be prepared with an emergency plan and an emergency kit. Download PreparedBC's Wildfire Preparedness Guide to help you prepare your household, protect your property and understand what to do if a wildfire is close to your community.